IT Technician I

Location
Cleveland, OH

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JOB SUMMARY:

The IT Technician I is responsible for maintaining, diagnosing, and repairing hardware and software components; install and configure computer hardware; and provide IT support for the organization. This position will work closely with individuals across all departments throughout the Presrite organization in a fast paced environment.

A candidate for the IT Technician I position will be a customer focused and independent functioning team member who is meticulous and technically oriented; have the ability to manage multiple projects; and have excellent communication and organizational skills.


MAJOR JOB RESPONSIBILITIES (not all inclusive)

• Assist Presrite computer users with hardware, software, and other computer related issues. Run, terminate, and test Ethernet lines

• Add and maintain users on the Presrite computer network and email systems

• Perform maintenance on all print devices, install print drivers as needed, and resolve user printing issues.

• Organize equipment and maintain excellent housekeeping

• Assist in the inventory and maintenance of all hardware, including PCs, thin clients, routers, switches, etc.

• Create and maintain support documents and procedures

• Work accurately, quickly, and independently to generate accurate quotes. Must work well under pressure

• Contributes to team effort by accomplishing other duties as assigned

QUALIFICATIONS:

• High School diploma required; an Associate’s degree or relevant college courses are a plus

• A+ certification strongly preferred

• Minimum of 2 years’ experience in the IT/help desk field

• Excellent verbal and written communication skills

• Working knowledge of computer hardware and software including, but not limited to, networks

• Regular travel to our local facilities is required.

• Strong analytical and problem-solving skills



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