Customer Relations Specialist

Cleveland, OH

Apply Now

The Customer Relations Specialist is responsible for interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve issues. This position provides effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members at all levels of the organization.  Major responsibilities include processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction. We are hiring for our Corporate Division. 



• Review and enter purchase orders and releases per contract review procedure.

• Communicates with customers by phone, email, spreadsheets, internet and occasional customer visits.

• Coordinates and organizes order and shipping information.

• Acts as liaison between customer and organization.

• Maintains and reviews customer portals/websites relating to order fulfillment.

• Implements prices changes.

• Build and maintain long-term customer relationships and forge alliance with new customers.

• Document control of contracts, spreadsheets, and other forms of customer interaction.

• Provides timely feedback regarding service issues or customer concerns.

• Other duties as required.


• Minimum High School Diploma/GED required; Associate Degree or higher is a plus.                  

• 2 years minimum customer service related experience, manufacturing industry preferred. 

• Computer/technology literate, to include: Microsoft Office (Word, Excel, PowerPoint) and MRP systems.

• Experience in customer contract review.

• Strong teamwork and collaboration skills.

• Excellent verbal and written communication skills with customers, vendors, and co-workers.

$50,000 - $60,000

Apply Now